source url We have sent multiple emails including pictures, as they requested , heard that it was being reviewed, no word back. All we are asking for is the hardware and a replacement bracket.
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Cannot seem to get a resolution. We purchased a chair from the company that had to be returned. Manhattan Home Designs appears to be interfering with my ability to make a valid claim for damages only they can see. I need assistance from another party in getting a response from this company.
I purchased a floor lamp the Arco lamp from Manhattan Home Design website. The lamp has a long metal arch with a heavy marble base. In addition, the company offered a free designer clock the George Nelson Clock included in the price of the lamp with a coupon code. Despite similar lamps offered by other companies at lower prices, I decided to buy from Manhattan Floor Design in order to get both the lamp and the clock.
I have two complaints: 1 the marble base was chipped and they would not replace it, and 2 they never delivered the clock, despite my follow-up. With regards to complaint 1: When the company delivered the item they left it with the doorman and they would not bring it upstairs, despite the fact that I live in an elevator building. It is lbs so I had to pay other people to bring it to my apartment. The marble base was packed in a cardboard box inside a massive wooden crate tightly stapled, and there was no damage to the crate when I received it.
After carefully This damage was not due to the shipper, but inside of the packaging. Upon notifying the merchant within their 24 hour period, my request was ignored for a month. I opened a dispute with my credit card company. Proof available for this statement from merchant website. I was only provided with the option to return the item at my own expense and they would provide a refund less any restocking fees and only if the item was in original packaging and u The chair arrived, and it was a nice chair, however I had problems getting the armrest put on, and I was dissapointed to find out that the chair did not recline, so after receiving it I immediately contacted them about a return.
They sent back some poorly written return instructions where the address wasn't properly listed, along with what they call an RMA , a return number and they wanted the item double boxed before it was shipped. They said once they got the item it would take approximately 2 weeks to issue a refund.
So I emailed them and asked if they had processed my return. I also have this email chain for evidence Th BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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